All products are sold with their respective manufacturer's warranties. Please note that warranty periods and services vary by manufacturer and product. Items must be unopened to be eligible for returns. All the cables that are special ordered; and all the non stock items cannot be returned. All exchanges and returns require a Return Merchandise Authorization (RMA) number assigned by DIYStructuredWiring.com. Exchanges and credits cannot be processed without one. If the item is returned for exchange or does not meet the requirements the shipping charges will not be credited (refunded).
If you need to return a faulty product, email us at [email protected] or call to request a RMA form. Qualified returns will be assigned a RMA number. Upon receipt of the faulty product, DIYStructuredWiring.com will replace your product with product of the same kind. When returning products, we strongly recommend the use of a carrier that can insure and track your RMA package. We accept responsibility for the returned item once it is received but if it is lost or damaged during shipping, we will not refund you for this loss.
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